Terms of Service
Last updated: June 21, 2026
1. Acceptance of Terms
By accessing or using the Merch Makers platform at merchmakers.ai (the “Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service. We may modify these terms at any time, and your continued use of the Service after changes are posted constitutes acceptance of the updated terms.
2. Description of Service
Merch Makers provides software and services for designing, producing, and selling custom merchandise — including design tools, quoting, order and production management, storefronts, and fulfillment. We act as your operations and production partner; you retain ownership of your designs and brand.
3. Accounts
You must provide accurate and complete information when creating an account, and you are responsible for maintaining the security of your account and for all activity that occurs under it. Notify us immediately of any unauthorized use. We may suspend or terminate accounts that violate these terms.
4. Your Content and Ownership
You own your assets. Anything you upload, type, or otherwise input into the Service — including your artwork, logos, images, text, and other materials — together with the products and designs you create using our tools (collectively, “Your Content”), belongs to you. We do not claim ownership of Your Content, and using the Service does not transfer any ownership rights to us.
To operate the Service, we need your permission to handle Your Content. You therefore grant Merch Makers a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, adapt (for example, to prepare files for printing), and display Your Content solely to: (a) provide the design tools and previews; (b) produce, fulfill, and ship your orders; and (c) display your products within your own storefront. This license exists only so that we can run the Service for you, and it lasts only for as long as we store Your Content (see Section 5) or until you delete it, whichever comes first.
You represent and warrant that you own or have all rights necessary to upload and use Your Content and that it does not infringe the intellectual-property or other rights of any third party.
5. Content Storage and Retention
We store Your Content on our systems so you can return to your designs and reorder. We retain Your Content for up to twelve (12) months following your most recent activity or order, after which it may be permanently deleted from our active systems. You may request deletion of Your Content at any time, and we will remove it within a reasonable period, except where we are required to retain certain records (such as completed order and transaction records) to meet legal, tax, or accounting obligations.
6. Prohibited Content and Conduct
You may not use the Service to create, upload, distribute, or sell content or merchandise that:
- is pornographic, sexually explicit, or obscene;
- is unlawful or promotes, facilitates, or instructs others in illegal activity;
- infringes the copyright, trademark, or other intellectual-property rights of any third party;
- is defamatory, harassing, or promotes violence, hatred, or discrimination; or
- violates any applicable law or regulation.
We respect and enforce these standards. We reserve the right, in our sole discretion, to refuse, remove, or decline to produce any content that violates these terms, and to suspend or terminate accounts that do so.
7. Orders and Payments
All orders are subject to acceptance and availability. Prices are shown in USD and may change. Payment is processed through our payment provider and is generally required before production begins. You agree to provide accurate billing information. Orders may be non-refundable once production has begun, except as described in any applicable refund policy.
8. Our Intellectual Property
The Service itself — including our software, design tools, website, branding, and the Merch Makers name and logo — is owned by Merch Makers or its licensors and is protected by intellectual-property laws. Nothing in these terms grants you any right to use our marks or proprietary materials except as needed to use the Service as intended.
9. Limitation of Liability
The Service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, Merch Makers shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount you paid us in the twelve months preceding the claim.
10. Indemnification
You agree to indemnify and hold harmless Merch Makers, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the Service, your violation of these terms, or your infringement of any third-party rights.
11. Governing Law
These terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles. Any disputes arising from these terms or the Service shall be resolved in the courts located in Garfield County, Utah.
12. Contact Us
If you have questions about these Terms of Service, contact us: